Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

To start a return, email wavehaus23@gmail.com with your order number and a short description of the issue. We will confirm the return address before you send anything back. Items returned without prior confirmation cannot be accepted.

Faulty, damaged or incorrect items

If your item arrives damaged or defective, or is not what you ordered, contact us within 7 days of delivery and include photographs. In line with the Consumer Protection Act, you may choose a repair, a replacement or a full refund, and WaveHaus covers the cost of return shipping.

Cooling-off period

Under the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of delivery without giving a reason. The item must be returned unused and in its original condition, and you are responsible for the cost of returning it.

Return shipping

For change-of-mind returns you are responsible for the cost of return shipping, and original shipping charges are not refunded. For faulty or incorrect items WaveHaus covers all shipping costs.

Refunds

Once we receive and inspect your return we will let you know the outcome. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank it may take a few days more to reflect in your account.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order.

What we cannot accept

We cannot accept returns on items damaged through misuse, items with parts missing for reasons not due to our error, or items returned more than 30 days after delivery.

Questions about returns can be sent to wavehaus23@gmail.com and we will reply within 1-2 business days.